Helping clients manage their technology for over 30 years.

Cloud Computing best practice: Use your Cloud SLA to get what you really need

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Do not — I say again, do not give your Cloud service-level agreement (SLA) short shrift. Your Cloud SLA is how you make sure you get what you want and pay only for what you get.

It’s not uncommon, however, to find yourself with an assortment of Cloud SLAs — one for each service your business subscribes to. Happily, the right Cloud SLA will enable you to bundle all your Cloud services into a single monthly OpEx payment.

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Cloud Computing best practice: 4 security must-dos

Cloud on blue background with a lock in front. To illustrate Cloud Managed Services and Security services from Quest.

Your Cloud provider isn’t the only one with responsibility for the security of the information and applications your enterprise depends on. When it comes to security in the Cloud, it’s a collaboration between provider and customer.

After all, there are limits to a Cloud provider’s reach. For instance, if your employees use compromised web browsers to access data in the Cloud, your provider cannot be blamed.

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Cloud Computing best practice: Evaluate Cloud provider security with these 7 questions

Person writing on glass the words good, better, best. The word best is circled.

Unless you’re an expert in security issues, doing proper Cloud provider due diligence can be daunting. Yet it’s essential, given the importance of your business’s data and applications.

So I offer seven questions for you to ask of every Cloud provider you’re considering. Pay attention to the answers you get and don’t hesitate to demand drilldown details. Remember: You’re contemplating putting at least some of the data and apps your business relies on into this provider’s Cloud environment.
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Do your Cloud provider due diligence

Checklist with a cloud on it.

Whether or not we give it much explicit thought, we all do at least some due diligence every time we buy something.

When it comes to Cloud services, due diligence ought to be done explicitly and with forethought — because getting out from under a bad Cloud choice can be onerous. It’s worth your while to choose well in the first place.

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Cloud Computing best practice: Understand available Cloud capabilities

Various cloud icons - cloud in center surrounded by monitors, laptops, etc

I’ve posted before about Cloud computing best practices, and I’m doing it again now (and for the next several posts) for a couple of reasons:

  1. Cloud computing continues to (quickly) evolve, and while some Cloud best practices stay more or less constant, others must be adapted to keep pace,
  2. Cloud success depends on adhering to best practices — so there’s no such thing as talking too much about them or the order in which they should be applied.

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Why IT environments managed by service providers are more secure

Cloud with a lock and key to illustrate Cloud Security by Service Providers

For a while now, those of us who provide Cloud services have been saying that a properly run Cloud environment is inherently more secure than traditional on-premise IT environments.

Now a recent study from Alert Logic backs up that claim. The study compared security in traditional on-premise and service-provider-managed environments of 1,500 organizations with active investment in IT security.

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Details, details: A look at the hybrid Cloud SLA

Hybrid Cloud Computing

Reading a service-level agreement (SLA) may be as exciting as watching paint dry — but when it comes to creating a hybrid that fits your organization and truly meets its needs, bringing your full attention to your SLA can make all the difference.

So here’s my version of Hybrid Cloud101:

Expect to customize your hybrid cloud SLA. The whole point of a private cloud is to design and customize cloud capabilities to address your unique needs, and you need a Cloud services provider willing and able to do that in ways that precisely reflect your business requirements so you can achieve the flexibility, scalability, cost reductions, efficiencies, redundancy, and disaster recovery protections you need — without overspending on overcapacity.

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4 reasons for the hybrid Cloud of your dreams

Cloud computing written on a chalkboard

As you spend more and more time using Cloud-delivered services, applications, and data, odds are you’ll end up interested in a hybrid Cloud environment that can be deployed in ways that quite specifically meet your organization’s needs, both business-wise and budget-wise.

If your experience has been limited to public Clouds, you’ll need to tread carefully into the realm of hybrids because, by definition, hybrid Clouds are customized. Very quickly, you’ll come to understand that the success of your hybrid Cloud greatly depends on its customizer.

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Hybrid Cloud rising

In a recent post, I focused on market research about the use of Cloud computing, notably the eager and stunningly widespread embrace of SaaS and PaaS.

This time, I want to take a look at another key Cloud computing trend— the rise of hybrid Cloud computing. The North Bridge Venture Partners’ 2012 report reinforces this:

NIST graph of projected cloud computing breakdown from 2012 - 2017

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How safe are your apps?

Key icon to represent security

A recent report by Forrester Consulting suggests your web applications may be far more vulnerable than you think. According to Forrester, 51% of the 240 North American and European companies surveyed experienced at least one application security incident since the beginning of 2011. And 18% of those suffered losses of at least $500,000. For 8% of those surveyed, losses topped $1 million.

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