Helping clients manage their technology for over 30 years.

Cloud Computing best practice #2: Negotiate your Cloud SLA

Cloud Computing Best Practice - Negotiating your Cloud SLA

The right Cloud service-level agreement (SLA) will enable you to bundle all your Cloud services into a single monthly OpEx payment that will …

  • Shift significant amounts of your IT costs from your capital budget into your operating budget,
  • Relieve you of constant IT asset upgrade and maintenance costs, and
  • Make it easier to manage your services and ensure that you’ve established — and continue to achieve — appropriate service levels

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Cloud Computing best practice #3: Pay attention to security

Importance of Security in Cloud Computing

This best practice might seem obvious, but it can never be over-emphasized. Here are the five must-dos of Cloud Computing security…

  1. Evaluate Cloud service providers’ security with these questions:
    • What access control model do you use? Who chooses the authoritative sources of access control policy and user profile information — you, or us, or a third party?
    • Do you support retrieval of access control policies and user profile information from external sources? If so, via what formats and transmission mechanisms?
    • Where do our accounts reside? How are they provisioned and deprovisioned? How do you protect the integrity of my data?
    • What authentication mechanisms do you support? (These should be appropriate for the sensitivity of the data use.) Do you support federated authentication or single sign-on model(s)?
    • What support do you provide for delegated administration by policy administration services?
    • What log information do you provide? Can it be imported into our operational analysis and reporting tools?
    • Can we specify external entities with whom to share information? If so, how is that accomplished? Continue reading

Cloud Computing best practices #5 and #4: Monitoring and covering your backup

Importance of Cloud Data Monitoring

Cloud Computing doesn’t mean you walk away from your IT.

That’s why #5 in our Cloud Computing best practices countdown is: Always monitor your Cloud services.

Moving to the Cloud doesn’t require a new network (unless your existing network already has serious issues). But bandwidth is a core component of systems using Cloud platforms, so you need to plan for your bandwidth requirements and monitor bandwidth use. Doing this generally obviates Cloud bandwidth issues. And monitoring is the best way to ensure that your provider is living up to your service-level agreement.

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Cloud Computing best practice #6: Check out available Cloud capabilities

Key Capabilities to Look Out For in a Cloud Computing Solution

Every day, there are new kinds of cloud computing services and solutions. And for good reason: Cloud innovation is gaining momentum and shows no signs of slowing. This is exciting news for business leaders who understand the competitive advantages that Cloud can bring them.

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Altering the economies of innovation with a customized Cloud

Customized Cloud Computing Solutions

The potential of Cloud Computing is unquestionably a game changer — especially when you can combine the cost and speed-of-deployment advantages of public cloud services with the power to granularly choose deployment and ownership options.

This sort of Shape-Your-Own Cloud alternative can make a huge bottom-line difference, as one of our clients recently reported. He cut his overall IT spend by 66 percent and has also reduced his maintenance costs by 99 percent — yes, you see that right: 99 percent. Plus, he has seen a year-over-year CapEx savings of $200,000. And best of all — his IT staff is now focused, as he says, “where it should” — on supporting end-users.

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Customizing your Cloud to get precisely what you need when you need it

Customized Cloud Services

Once you find a Cloud services provider willing and able to precisely design and customize Cloud capabilities to address your organization’s unique needs, you can put your organization on the path to achieving the flexibility, scalability, cost reductions, efficiencies, redundancy, and disaster recovery protections it needs — without overspending on overcapacity.

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Getting the Best Technology Solutions

For 30 years, we at Quest have been listening to our customers, understanding their unique needs, and working with them to deliver the technology capabilities their businesses rely on.

Chief among the many things we’ve learned is this: The best technology solutions combine the cost advantages of mass-produced commodity products and services with customized design, configuration, and integration — and this combo should be provided by skilled, experienced technology specialists who have taken the time to study and understand the particular capability needs of a customer’s business.

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What a Shape-Your-Own Cloud provides

What a Customized Cloud Solution Can Offer Your Business

If you find yourself chafing against the limitations (and risks) of public clouds, it’s probably worth a moment of your time to stick around and find out about what I call shaping your own Cloud.

By shaping your own Cloud, you’ll get…

  • Modest cost — because you’re accessing pooled resources, but only the resources you need (on demand) when you need them (measured service),
  • Rapid, elastic provisioning of those resources — because they reside on a sophisticated infrastructure designed to automate configuration and provide broad network access,
  • The ability to customize the precise capabilities you need so you get the Cloud services you want how you want them – including ways that enable you to keep using and deriving value from your existing systems and applications, and
  • The power to choose and even combine Cloud deployment options, to ensure your IT environment is as efficient, productive, and affordable as possible.

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What kind of Cloud is right for you?

How to Choose the Right Cloud Service Provider

By now, you’ve no doubt heard all about public clouds — those cast-in-concrete, one-size fits-all services to the general public or a large industry group. This is what many people think of as Cloud Computing — a monolith.

But Cloud Computing is far from monolithic. In fact there are many types of Clouds. Here I’m focusing on the three major approaches to Cloud Computing …

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What’s holding back the shift to Cloud Computing?

Factors Impacting Cloud Migration

By any measure, Cloud Computing represents a big change in how IT does things — and by definition, change carries a friction quotient. What’s the friction quotient when it comes to Cloud Computing? Here are a couple of takes, where you’ll notice a few common themes:

This one, from IBM’s 2011 Tech Trends study, shows that concerns about security are top-of-mind for those moving to Cloud Computing …

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