Helping clients manage their technology for over 30 years.

Facing down cybercriminality:
3 strategies for protecting your business

7 security best practices: Preventing ransomware attacks — with...  by Quest

Those of us devoted to securing enterprises can tell you that cybercriminality will grow significantly as it continues to exploit current information technology trends – widespread adoption of mobile devices and apps, increasing realization of the vast potential of IoT (Internet of Things), and the intensifying digital interconnectedness of nearly everything.
Continue reading

Cybersecurity best practices:
Paying attention to these 10 basics helps prevent ransomware attacks

7 security best practices: Preventing ransomware attacks — with...  by Quest

A commitment to the seven people-focused cybersecurity best practices I reviewed in my last post will thwart many attacks. But don’t forget these 10 key cybersecurity best practices basics:
Continue reading

Choosing a business resilience service provider

IT resilience and Service Provider by Quest

In my last post, I described key capabilities needed to achieve the IT resilience that’s become so critical to sustaining business resilience in an always-on world.

Getting those capabilities to work for your business takes more than a pro–vider with appropriate IT service/product offerings. You’ll also need a provider with considerable depth of business experience and understanding as well as a vendor–neutral willingness to customize and integrate available technologies.

It’s this combination of technology, business, and integration acumen that puts IT resilience – and business resilience – within your reach.
Continue reading

Uh oh, downtime!

Downtime by Quest

The impacts of downtime on a business can be devastating, as this cringe–inducing chart reveals:


Downtime impacts
Downtime impacts by Quest
Source: 3 Steps to IT Resilience, Forrester

Continue reading

What Kind of Cloud Customer Are You?

When clients contemplating a move to the cloud ask for advice, we tell them to start by being realistic about what cloud computing actually offers.

Yes, the cloud frees budgets from constant investment in infrastructure, reducing CapEx expenditure.

But the cloud is a technology, not a solution that will automatically deliver benefits like faster time-to-market or streamlined methods or a fix for personnel or process issues within your enterprise.

Next, we advocate a know thyself approach. You’ll get the most out of a cloud implementation by understanding what you’re trying to accomplish. Be honest about your strengths and weaknesses.

If you’re certain about having access to the technical talent you’ll need to get from purchase to actual delivery of services, then go it alone.

If you’re less certain about what to do once you’ve ordered up servers and terabytes of data, you’ll want some help — which brings us to the last bit of advice: know thy cloud provider.

Cloud providers, like cloud computing itself, come in a dizzying array of options.

So don’t let a cloud provider tell you there’s only one way to get something done. Those vendors are trying to sell you their product rather than a solution that fits your business.

But you can in fact get exactly what you need without giving up the economies of scale the cloud promises. Ask a trusted technology advisor how.

Planning a digital strategy for a volatile future

Digital Strategy for a Volatile Future by Quest

As I noted in my last post, new information technologies are likely to impact your business sooner than you’d like, so remaining reactive and focused on only the short-term has never been more dangerous.

You need to generate a forward-looking digital strategy to keep your enterprise competitive. If you find this easier said than done, you’re not alone — only about a quarter of businesses have a coherent digital strategy.

Yet without the IT planning that produces an effective digital strategy, you face a real possibility of surprise technological disruption in your industry and to your enterprise.
Continue reading

Disruptive technologies:
Coming soon to an industry sector near you

Disruptive Technologies by Quest

Anyone familiar with Uber or Airbnb will agree that well-deployed disruptive technologies can be dramatic and industry-upending. Even so, if your business earns its living far from such events, you may think you have years yet before needing to deal with “anything like that.”

You might want to think again, however. This season’s analyst predictions about 2016* stand out for their warnings about the reach and speed of disruptive technologies.
Continue reading

2 Steps to Choosing a Cloud-Based Disaster Recovery (DR) Provider

Disaster Recovery Best Practices - Quest

Disaster Recovery is one of those best practices you can’t imagine needing – until your business gets hit by a power failure, bad weather, or a single-point-of-system failure you didn’t realize was there.

Suddenly, you need help. You need the right provider with the right solution, right now. In my last post, I reviewed the reasons why a cloud-based Disaster Recovery solution may be the best proactive measure for sustained resilience and outright prevention.

It remains sound advice – but how do you choose the right provider of cloud-based DR services? Continue reading

The Recovery Gap – Part 2: A Short List of 5 Best Recovery Practices

360-degree arrow concept

In my last post, I shared some sobering numbers from a recent study by the DRP Council on how well  and not well  organizations recover from disruptions. Many of the problems revealed in the study can, I believe, be attributed to four causes:

  • Inadequate recovery plans that don’t anticipate the types of events that actually occur
  • Insufficient plan documentation and lack of compliance reporting
  • Not nearly enough recovery plan testing
  • Failing the recovery tests that do occur

All of this is eminently understandable  it’s hard to focus budget and time on what we prefer to regard as unlikely possibilities.

So here’s my first recovery best practice: think of your recovery plan as the best way to keep those possibilities unlikely, because when they do happen, they cost plenty. Continue reading

The Recovery Gap – Part 1: Online Presence and Prudent Preparation

Bridging the gap concept

Online presence has never been more important to your business  but behind it lurks immense technical complexity. The sort of complexity that produces things like software, network and power failures, and human error.

So, of course, it’s prudent to prepare ways to recover from such failures, mistakes and vagaries of nature, which is why so many organizations  a majority, according to a recent study by the DRP Council  deploy some sort of secondary recovery site. Though, less than 10% use cloud-based Disaster Recovery as a Service (DRaaS). Continue reading