Helping clients manage their technology for over 30 years.

Are you lingering too long in your IT legacy?

Technology Ecosystem by Quest

For a long time, the most effective way for an organization to benefit from the power of IT required committing to a single vendor’s technology ecosystem.

You bought or leased the designated hardware on which you ran the designated software and, perhaps, a compatible service or two. But when you inevitably bumped into the limits of your chosen technology ecosystem, you faced a stark choice:

Either give up on that capability you were hoping to implement in the manner that would serve your business best — or alter the way your business operated in order to “sort of” get at least some of what you needed from the technology ecosystem in which you’d already invested plenty.

Typically, technology customization stayed out of reach and businesses were cornered into the second option, forced to adapt to the technology tools available rather than the other way around. Certainly, the ecosystem vendors didn’t mind, as customer lock-in proved extremely profitable.
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What Kind of Cloud Customer Are You?

When clients contemplating a move to the cloud ask for advice, we tell them to start by being realistic about what cloud computing actually offers.

Yes, the cloud frees budgets from constant investment in infrastructure, reducing CapEx expenditure.

But the cloud is a technology, not a solution that will automatically deliver benefits like faster time-to-market or streamlined methods or a fix for personnel or process issues within your enterprise.

Next, we advocate a know thyself approach. You’ll get the most out of a cloud implementation by understanding what you’re trying to accomplish. Be honest about your strengths and weaknesses.

If you’re certain about having access to the technical talent you’ll need to get from purchase to actual delivery of services, then go it alone.

If you’re less certain about what to do once you’ve ordered up servers and terabytes of data, you’ll want some help — which brings us to the last bit of advice: know thy cloud provider.

Cloud providers, like cloud computing itself, come in a dizzying array of options.

So don’t let a cloud provider tell you there’s only one way to get something done. Those vendors are trying to sell you their product rather than a solution that fits your business.

But you can in fact get exactly what you need without giving up the economies of scale the cloud promises. Ask a trusted technology advisor how.

Appreciating the bottom-line power of developing customized apps

Developing Customized Apps by Quest

How important are apps to your business?

If your enterprise is like most, the answer is VERY. And the chief reason centers on the rising importance of mobile “presence.” Without such presence, just about every business will soon struggle to compete.

Sometimes, however, not even a good mobile app is enough, because app users — which is to say, your customers — have become demanding. And picky.

Staying competitive with tech customization:
Here’s what you need to know

Competitive with Technology Customization by Quest

There’s no question that information technology is changing the way everybody does business. I see this up-close daily as we help customers streamline IT operations as well as create and deploy innovative new digital capabilities.

What I’ve noticed of late is the buzz about customized development of software and platforms. This is certainly understandable: more than 70% of companies complain they can’t find the perfect system.
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Desktop Virtualization Services: More Options Than You May Realize

As we watch dreams of mobility coming true around us every day, the appeal of desktop virtualization is obvious. Pile on seemingly perpetual Windows end-of-life concerns, and that appeal only grows.

VDI — virtual desktop infrastructure — enables enterprises to optimize costs by continuing use of legacy systems, while also running the latest applications and remotely publishing them to any device. Managing VDI is complex, however – the acquisition, care, and feeding of its infrastructure is costly and demands expertise many do not have.

Enter desktop virtualization services, which take VDI either wholly or partly into the cloud. Continue reading

2 Steps to Choosing a Cloud-Based Disaster Recovery (DR) Provider

Disaster Recovery Best Practices - Quest

Disaster Recovery is one of those best practices you can’t imagine needing – until your business gets hit by a power failure, bad weather, or a single-point-of-system failure you didn’t realize was there.

Suddenly, you need help. You need the right provider with the right solution, right now. In my last post, I reviewed the reasons why a cloud-based Disaster Recovery solution may be the best proactive measure for sustained resilience and outright prevention.

It remains sound advice – but how do you choose the right provider of cloud-based DR services? Continue reading

Planning Your Hybrid Cloud: 6 Key Steps (part 2)

Architecture blueprint as a model for cloud planning

In my last post I focused on the first two steps in planning for a hybrid cloud: Making sure your IT infrastructure is “cloudified” and assessing your current environment and workloads. In this post, I’ll lay out the final four steps:  Continue reading

Planning Your Hybrid Cloud: 6 Key Steps (in 2 parts)

Information Cloud

By some accounts, better than 50% of organizations are now deploying hybrid clouds — and for some very good reasons:

  • Improved security, because sensitive data can remain behind your private cloud firewall while less sensitive data can be permitted onto a public cloud.
  • Ability to specify where and under what terms and conditions your data is stored.
  • Effective workload balancing without breaking the bank, since using a public cloud to, say, handle peak loads can be far cheaper than keeping everything in-house or moving everything to a public cloud.

To get a hybrid cloud up and running, you need to begin with planning — specifically, a six-step planning process that, fortunately, you do not have to undertake alone. In this post, I’ll focus on the first two steps: Continue reading

What to Look For in IT Operations Analytics Capabilities

iPhone sitting on background with map of the world and charts and graphs coming out of the phone.

In my last post, I discussed how IT operations analytics can transform the masses of IT performance data into insight that provides broad, cross-tier network and infrastructure visibility so that …

  1. Issues may be proactively recognized and resolved before they affect your business
  2. Future capacity and provisioning requirements may be anticipated
  3. A performance baseline built from multiple metrics can be established, reducing the time, money, and headaches associated with planning and deploying new projects, such as cloud deployments or virtualization.

But how should you go about choosing an IT operations analytics solutions? This is worth paying attention to, since such solutions are new, called by a number of different names (though likely not for long) and are available both as appliances and cloud-based services. Continue reading

When IT Performance Monitoring Gets a “Big Data” Boost

Businessman standing on Cloud looking at world map covered with image representing Cloud data. And a giant Q from the Quest logo

No doubt you’ve heard about “big data.” It sounds intimidating, invasive, and, well, way too big. But don’t be fooled — “big data” is going to save your IT infrastructure.

The first thing you need to understand about how this is happening (oh yes, it’s already well underway) is that “big data” is something of a misnomer. What we’re really talking about is analytics — automated mathematical tools that work in real time to sift through untold amounts of regular old data, in this case IT performance data, and produce actionable results that go far beyond legacy monitoring capabilities. Continue reading