Helping clients manage their technology for over 30 years.

Step 2 to mastering business IT disruptions: Include employees in your planning

By definition, no event that interrupts your organization’s operations is trivial, so your plan should address all emergencies that could disrupt your business.

This requires some serious thinking about how your business works, which you can’t accomplish without your employees. Their cooperation can be inspired with the reminder that if a disruption puts the business at risk, their jobs are at risk, too. Your disruption-avoidance planning should:
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Step 1 to mastering business IT disruptions: Back up your data — NOW!

If you haven’t already done it, don’t delay. Back up your organization’s critical information and files to a secure remote location from which they can be recovered online 24/7. Here’s what’s involved:

  • Know about your data (as well as those applications that may be difficult to reconstruct should you lose them) — what you have, where it is, who “owns” it, how important it is. And don’t forget email.
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Introducing the 4 steps that can mitigate IT disruptions and save your business

Your organization’s ability to thrive depends on resilient information technology and data that’s available 24/7. You certainly can’t afford unanticipated downtime, a sustained system disruption, or losing your data forever.

Even comparatively brief disruptions wreck employee productivity and the ability to communicate with customers. And 60% of companies that suffer permanent data loss end up shutting down within six months.

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Beware: Downtime can cost your business thousands of dollars per day

For any business leader, the “D” word — downtime — tends to cause lack of sleep. For many businesses, downtime can be a show-stopper. And the 2011 Disaster Preparedness Survey* conducted by Applied Research for Symantec reveals just how quickly downtime can wreck a bottom line.

According to the survey of more than 1,800 businesses and their customers, the typical small business surveyed experienced six outages during the last year. Downtime cost them a median of $3,000 per day. That rose to a median of $23,000 per day for mid-sized businesses.

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What one customer says about the virtues of server virtualization

There are times when it’s best to just let someone else do the talking:

“Quest was instrumental in helping us move to a virtualized environment,” says Bob Fuller of Navellier & Associates, a Reno, NV-based financial investment company.

To date, the firm uses 28 fewer servers than before.

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Three decisions you shouldn’t leave to your IT staff

Many people who run organizations often completely defer decisions about technology to their IT people. So what decisions do the people in charge of the business need to keep for themselves when it comes to IT? In my experience, there are three that matter most:

  1. Which business and infrastructure processes should IT focus on?

    Some projects will be business-critical but technically mundane; others will be breathtakingly state-of-the-art but merely nice to have. This decision is bet-the-business strategic and it should always be decided by the person(s) responsible for the whole enterprise, not just IT.
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